Integrity is the first word that comes to mind. Tom is willing to work Very Hard and keep at it to find the right property, or negotiate a solution, or to find ways to get questions or concerns answered. We made contact initially because of a lot for sale to potentially build on. Our "wants" evolved as we looked at areas and properties. Tom remained patient and focused until we found a house. When an issue came up during escrow, he really listened to my concerns and championed my interests, tirelessly negotiating with the other party until the issue was resolved. You can see the depth of character and knowledge he's gained having such an accomplished mentor broker.